Month: December 2012

Press 1 for a Nervous Breakdown…

GetHuman Megaphone Graphic Technology is wonderful except when it isn’t. One of the times it isn’t is when you need information or customer service and you find yourself hopelessly tangled in a maze of “Push 1 if your problem is X” options or even worse, you hear the dreaded “Welcome to the automated attendant service where we have answers for all your frequently asked questions” . No you don’t, and I want to speak to a live person, NOW.

With necessity being the mother of desperation, I recently went online searching for a phone number that would lead me to a human being who could resolve the issue I was having with my Verizon FIOS service.

I’m a pretty savvy online explorer; being a good researcher is the life blood of being a writer. After nearly an hour of clicking every link and every page of the Verizon site map, I came to the conclusion they do not want to have those nasty customers bothering them. There was no information that would lead you to real time answers. Even the “automated attendant” said he wasn’t available. It’s pretty bad when a cartoon character and a computer won’t talk to you.

I turned to Google and it was there that I found a wonderful place; GetHuman.com. Here is a company whose motto is “Get Customer Service Faster and Easier”! It’s FREE….and to make it even better, it works. I typed Verizon FIOS in to the search box and up came a choice of five numbers to call and it even rated them according to site user feedback as to how effective that number is at getting a real person on the phone, average wait time, and satisfactory result of the call: Manna from Heaven.

The first number I dialed produced exactly the desired result, a very nice man who said he was located in Pittsburgh in the Pennsylvania Verizon Call Center, solved my problem in ten minutes. Why that number is not readily provided by Verizon, I have no idea.

So if you’re looking for information on a product or service, or resolution to a problem, I highly recommend going to GetHuman.com. They even have an app for mobile devices. I hope the remainder of your holiday will now be merry and bright…and much more stress free.

A Star In The Storm…

The story of Christmas is about so many things; faith, kindness, and the triumph of the spirit even in the poorest of conditions. So is the story of saving Star…and in the process, saving ourselves.

Super storm Sandy was on her way; the weather maps showed her imminent approach. To ease my concern, I scrolled through Facebook to find comfort in the collective conscience of social media. I came upon a conversation between two acquaintances, one a realtor who had spent the day looking at potential listings. What she found in the back woods of Salisbury Township was a horse that appeared weak and underfed. Confined to a field with almost no shelter, the poor thing had only moldy food and little water…and he was about to be in the middle of a hurricane. Horses are survivors, they can withstand harsh conditions, but not if they’re malnourished or dehydrated.

I messaged the only “horse” friend I have, explaining the situation. Wenda Howe Boyer responded as I knew she would… “We have to do something” was the consensus. We talked options: It was too late to trailer him to a safe place until the storm was over…her trailer was stored miles away, the storm was about to hit, and a horse trailer would get blown all over the road. The most practical option was to take him food and water in the hope that if properly fed, he could weather the storm.

Wenda would go to her barn for supplies, I’d get directions from the other women and we’d pick a spot to meet. After multiple attempts to verbally describe the horse’s location and then to find it on Google Maps, it was clear the animal was truly in the middle of nowhere. The other two women bravely offered to go along to lead us to the horse.

I’m a country girl; I know how to dress for a storm. As I appeared in the kitchen in my slicker fastened with metal bolts and my Wellie boots, my husband, with an astonished look on his face, said, “Where are you going?” After decades of marriage, the fact that I was about to head out in a hurricane to rescue a horse didn’t seem to surprise him. I heard a deep sigh as he rolled is eyes and said, Good Lord; you can’t go out there alone. I’ll take you in the four-wheel drive. We traversed Allentown from the West End to the South side, picking up one of the rescuers along the way. The other would drive her car to meet us.

It was now dark out and the wind was whipping across the parking lot of a CVS pharmacy as four of us sat waiting for Wenda. When her pick up truck turned toward us, I laughed out loud: Her husband was behind the wheel: Another good man following his determined woman in to the fray.

By now, power outages were everywhere. Starting the climb up South Mountain on a narrow road it was hard to see twenty feet in front of the car. Branches and entire trees littered the road. Those that couldn’t be seen could be heard crashing in the woods. A scene from the movie “Twister” flashed through my mind. To add to the tension, after the first two turns, I had no idea where we were.

Finally we turned onto a rutted dirt lane. It was pitch black, rain was coming in sideways, and the wind was now a steady 30 miles an hour when we pulled up to a single-wire fence.

Six flashlights began searching the darkness, when a pair of eyes caught the reflection. He’s here…We found him. Even in those conditions; violent weather, flashing lights, loud voices, he came toward us. Wenda took the lead, carrying a fresh bale of hay in to what can only be described as a filthy, run-down lean-to. Hunger overcame shyness and he took some food from her hand, and then ran off to hide in the darkness.

Assessing the condition of the lean-to; it needed repairs and a good mucking-out, we concluded there was not much more we could do that night. Just as that consensus was reached, an enormous gust of wind, the worse so far that evening, almost knocked us off our feet. It was clear the storm was worsening quickly. We needed to find our way out of the woods and back to civilization, leaving our equine friend with fresh food, water, and our prayers.

On Emaus Avenue, our little band of rescuers peeled off one by one, wishing each other well as Sandy bore down on us. My husband and I retraced our route through Allentown and were crestfallen to turn up our street and find it in total darkness. We were cold, tired, and despite my best efforts, soaked to the skin. There would be no warm house, hot shower or cooked food.

Less than an hour after returning home, while sitting at our kitchen table, bathed in lantern light, a blast of wind with a velocity that made it sound like a jet plane, shook our entire house. The wind seemed to subside, then we heard a creaking and cracking that became louder and louder until it was a giant roar followed by an enormous bang.

My husband tried to open the back door but could only create a gap large enough to extend his arm and the lantern. I heard him gasp. The giant Hackberry tree that stood on the bank up over our patio had come crashing down on the house.

We were relieved to see the flashing lights of the Allentown Fire Dept who came to rescue us in the midst of the storm, and grateful to our friends Vic and Jody Mazziotti for offering us shelter in the middle of the night.

The next day as we surveyed the scene surrounded by engineers, contractors, and equipment, more than one expert commented on how fortunate we were that such an enormous tree had miraculously fallen at a slight angle and not straight down on top of us, how if it had, we would have never escaped unhurt.

I have always believed that the energy you put out in to the universe comes back to you.

Call it karma, or fate, or whatever you like. And so, in the middle of one of the worse storms to ever hit our region, I believe the “horse angel” saved us… Our personal, October version of a Christmas miracle.

Epilogue: The beautiful white horse that six adults risked their lives to save is named “Star”. Photo: Making progress with our pony pal.  Spoke with officer with Lehigh Humane Society.  Charges have been filed. Wenda visits him regularly with his favorite treat, carrots. Through her contacts she found his owners and has been able to “motivate” them to take a little bit better care of him, although not at the level that she and I think is appropriate. I accompanied her last week to see him and am glad to report that he has gained some weight. He’s a beautiful creature with soulful eyes and I pray for his comfort and safety. I will continue to tell you about him as his story unfolds.

Photo courtesy of Wenda Howe Boyer

Scroll to Top